Pricing & AMC Plans

Basic Support

₹1,500

Up to 30 minutes

• Firewall / switch troubleshooting
• Configuration changes
• VPN & routing issues

Standard Support

₹2,500

Up to 1 hour

• All basic services
• Log analysis
• Health checks

Extended Support

₹4,500

Up to 2 hours

• Complex troubleshooting
• Multi-device issues
• Detailed analysis

Emergency Support

₹5,000 - ₹8,000

Immediate / Off-hours

• 24×7 availability
• Critical issue handling
• Priority response

⏱️ Minimum billing: 30 minutes per call. Additional hour: ₹2,000

BASIC

Remote Only

₹25,000 - ₹40,000 /year

✓ Remote support (9×6)
✓ Firewall & switch troubleshooting
✓ Configuration changes
✓ Quarterly health check
✓ Email & phone support

POPULAR

Standard

₹45,000 - ₹70,000 /year

✓ Remote support (9×6)
✓ Up to 4 on-site visits/year
✓ Firewall, switch & Wi-Fi support
✓ Log & performance monitoring
✓ Config backup & documentation
✓ Priority response

PREMIUM

24×7 Support

₹90,000 - ₹1,50,000 /year

✓ 24×7 remote support
✓ Unlimited config support
✓ 8-12 on-site visits/year
✓ Dedicated engineer
✓ Proactive monitoring
✓ Monthly health report
✓ Emergency handling

Firewall Config

₹8,000 - ₹15,000

Switch Config

₹3,000 - ₹6,000 per switch

Wi-Fi Controller

₹8,000 - ₹20,000

Captive Portal

₹10,000 - ₹25,000

Syslog / Monitoring

₹6,000 - ₹12,000

RADIUS Setup

₹10,000 - ₹20,000

Local Visit

₹3,000 - ₹5,000

Within city limits

Outstation Visit

₹4,000/day + Travel

Outside city

Emergency Visit

₹6,000 - ₹10,000

Off-hours / Weekends

📝 Important Notes

• Hardware replacement cost not included in AMC
• ISP issues handled on coordination basis
• Cabling work excluded (can be quoted separately)
• GST extra as applicable (18%)
• Free 15-min consultation for new customers